FAQ's
Find quick answers to our most common questions about orders, shipping, returns, warranties, products, and more.
How does refer a friend work?
Got a mate who loves a deal? Share the love and get rewarded! Our Refer a Friend program lets you share your unique link with friends. When they make a first qualifying purchase, you’ll receive a reward once their order is confirmed as valid. Full de
What do I need to know about shipping?
Orders placed before 2pm on weekdays will be dispatched the following day! Standard shipping is $9 dollarydoos for anything, anywhere in Australia. Express shipping is obviously the quickest way to get your goods, and the price is calculated in the c
Where’s my order and how do I track it?
"Patience, young grasshopper". As soon as your order is collected by the shipping carrier you’ll receive an email and an SMS with your tracking details so you can keep a close eye on it (please allow some time for it to activate). You can also log in
Can I boomerang this stuff right back to you and do a return?
We got you! Just keep in mind for our epic deals we don’t do refunds for ‘change of mind’ returns (unless the item is faulty). We do 30 day returns and make it easier than drinking chunky soup through a straw, much easier! As long as your order is in
Can you order something in for me, please?
We can’t, sorry. We’re all about that ‘once it’s gone, it’s gone’ life. What you see on the site is what we have, better be quick if you find something you like or someone else might snap it up!
Do you like Piña Coladas?
Yeah, we do, and we also like getting caught in the rain. Wait, are you asking us out on a date?
But I want to see your face in person?
Trust us, you don’t want that. We don’t have a retail store for you to visit or pick things up from. We are online only to reduce our overhead costs so that we can pass the savings on to you.
Are you related to MXstore?
Yes we are, think of us as MXstore's younger brother — we're forging our own path with our own uniqueness, but MXstore is the premium OG who continues to pave the way! We have different policies, T&Cs, and also offer a totally different experience. O
How can I get in touch with you?
Sending us an enquiry from our Contact Us page is definitely the best way to get in touch, but you can also leave a phone message, message us on Facebook or Insta, or even post us a letter! We might not get those smoke signals though.